Frequently Asked Questions

Q & A section

General Questions

Q. What is MonkeySee?
A. MonkeySee is a website where accomplished experts from all walks of life share their skills and knowledge on video. MonkeySee provides free access to a wide range of how-to videos across multiple content categories. It is owned and operated by Knowlera Media, LLC.
Q. Who are the experts appearing in MonkeySee videos?
A. The experts appearing in the videos come from all walks of life across all areas of expertise. Most have above-average knowledge in their field, and many are accomplished professionals with years of experience.
Q. How can I become a MonkeySee Expert?
A. If you would like to share your expertise and be featured in a MonkeySee how-to video then please visit the Become An Expert section of our website.
Q. Do I need to register to view videos on MonkeySee?
A. No. MonkeySee provides free access to videos for all visitors, but registration provides visitors with enhanced site functionality. To learn more about becoming a registered viewer, see Sign up, Login, and Account Management.
Q. I don't see any videos on the topic I'm interested in. Can I suggest a topic?
A. Absolutely - we are adding new how-to videos every day, and will eventually have videos created by accomplished experts on nearly every topic conceivable. To ensure that you're input is heard; please send your topic suggestions via our Contact Page.
Q. How can I contact a MonkeySee expert?
A. Experts choose whether or not to accept inquiries from the general public by making their contact information public or private. To see if an expert's contact information is available, click on the “Expert” tab adjacent to their video. If they have elected to provide contact information, you will find it there.
Q. What should I do if I see or hear something that I believe is inappropriate in a MonkeySee video?
A. You should flag the video or comments by clicking on the “Flag as Inappropriate” link in the “All Videos in this Series” or “Comments” section. Select a reason for your flag and click submit. Our reviewers will review the video or comments as soon as possible. Keep in mind that videos and comment can only be flagged by registered MonkeySee viewers. To become a registered MonkeySee viewer, sign up here.
Q. What should I do if I'm having trouble with the website, or difficulties viewing videos?
A. See Troubleshooting.
Q. What is the MonkeySee Filmmaker Program?
A. The MonkeySee Filmmaker Program is a way for experienced filmmakers to earn money creating MonkeySee how-to videos. It consists of a national database of part-time and full-time professional filmmakers, independent video producers and production companies who have agreed to create videos that meet our standards. It's a great way to make extra money, and gain worldwide exposure for your talent - while helping millions of visitors answer their “how-to” questions. Learn more about becoming a MonkyeSee Professional Filmmaker.

Account section

Sign up, login, and account management

Q. How do I sign up to become a MonkeySee registered viewer?
A. To become a Monkey See registered viewer, visit the Sign Up Page, choose a user name and password, and enter your information. Then click the "Sign Up" button and you're done. You will now be a MonkeySee registered viewer with access to additional website functionality.
Q. What are the benefits of becoming a MonkeySee registered viewer?
A. Registered visitors benefit from enhanced site functionality including the ability to leave comments, flag videos, download videos for specialized devices, and save or bookmark videos to their personalized account page. To become a Monkey See registered viewer, visit the Sign Up Page.
Q. How do I login if I've forgotten my user name and/or password?
A. Click on “Forgot user name or password?” from the Login Page. Enter your email address and you will be sent new login credentials.
Q. How do I change my user account settings?
A. Login to your account and edit your settings by clicking on the link to the settings you wish to modify. Please note, your user name is permanent and may not be modified once it is created

Website Features section

Website Features

Q. How do I leave a comment on a video?
A. Registered viewers can leave a comment by clicking the link in the Comments Section below the video player. Comments can only be created by MonkeySee registered viewers. To become a registered viewer, sign up here.
Q. How do I flag a video or comment for inappropriate content?
A. You can flag the video or comment by clicking on the “Flag as Inappropriate” link in the “All Videos in this Series” or “Comments” section. Select a reason for your flag and click submit. Our reviewers will review the video or comments as soon as possible. Keep in mind that videos and comment can only be flagged by registered MonkeySee viewers. To become a registered MonkeySee viewer, sign up here.
Q. How do I save or bookmark a video to my account?
A. Registered viewers can save a video to their account by clicking on the “Save to Favorites” link to the right of the video player. To become a registered viewer, sign up here.
Q. How do I share my videos with others?
A. There are multiple ways to share your videos, including embedding them on other websites and sending links to the videos via email. To access these features, click on the “Share Video” link located to the right of the video player.

Troubleshooting section

Troubleshooting

Q. MonkeySee videos won't play for me.
A. Videos on MonkeySee are played through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash.

You must completely uninstall Flash before reinstalling the latest version. To uninstall Flash, please follow Adobe's instructions, listed here: http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157.

Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

If the instructions above don't resolve the issue please try the following:
- Temporarily disable popup blocking software installed on your computer to test.
- Allow MonkeySee.com as a trusted site in your Firewall software.
- Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.

Q. I'm unable to leave a comment on a video.
A. Comments can only be created by registered MonkeySee viewers. To register, sign up here.
Q. I'm unable to flag a video for inappropriate content.
A. Videos can only be flagged by registered MonkeySee viewers. To register, sign up here.
Q. I'm unable to save or bookmark a video to my account.
A. Videos can only be saved by registered MonkeySee viewers. To register, sign up here.
Q. I have another problem not listed.
A. To contact MonkeySee technical support, send an note to us via our Contact Page. Please describe your problem in as much detail as possible.