Mary Alexander: Hi! I'm Mary Alexander from Home Instead Senior Care. Today I'm discussing how to select an in-home care provider and now I'm going to talk about the actual caregiver credentials and what questions to ask before hiring someone.
Now that you've narrowed down your list of potential in-home care providers based on the agency credentials, it's now time to find out about the actual caregivers themselves.
First, inquire how the agency selects caregivers. Do they base their employment decisions on experience, education and qualifications or is it something else? For example, the Home Instead Senior Care franchise network looks for people that have a passion to help seniors live independently. Then each potential caregiver must successfully complete a thorough personal and professional reference and criminal background check.
Next, find out who is watching over the caregivers. Does the provider assign supervision to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? You should also ask if there are any regular reports made from the supervisory visits to the family such as changes that might need to be made to the care giving plan.
In many cases, some close bonds will develop between the senior and his or her caregiver. It's actually one of the many benefits of assessing these services. Also, the caregiver can learn what your loved one likes and doesn't like and smooth any transitions that might happen as your parent allows someone else to do for them. Therefore, it's important to make sure there is a consistency of staff that visit your loved one.
Some agencies including Home Instead employ a caregiver team approach. That way if one caregiver is sick, another is normally available to meet your home care needs. Having a team also means that the most compatible and reliable caregivers will be there for your family members or friends.
Alright, we're almost there with your assessment of potential in-home care service providers. Next, we'll discuss patient safety and rights.